Category Archives: Voices of Parks & Rec

Arm The Front Lines

Photo: © Can Stock Photo Inc. / Goodluz

There is perhaps nothing as fundamental for parks and recreation organizations as customer service. Let’s face it, those who give only minimum attention to this aspect will soon suffer the consequences.  Interestingly, engaging an organization’s front-line staff to deliver on this customer strategy has never been more difficult to implement, especially during periods when sales or participation numbers decline.  Putting power, resources, and trust in the hands of front-line personnel allows managers to deal with other situations that arise on … Continue reading

Posted in Columns, December 2013, Issues, Parks and Rec Business, Voices of Parks & Rec | Leave a comment

A Plan For Action

© Can Stock Photo Inc. / ivelinradkov

While there are many benefits, professionals in the recreation and sport field today must be aware of the various risks as well as the liability involved. Despite the best risk-management practices and preventive efforts, it is safe to assume that emergencies and injuries can and will happen. Developing and implementing an effective Emergency-Response Plan (ERP) should be the first step in the process. A team consisting of three or four key people, including those from all levels (not just management) … Continue reading

Posted in Columns, Issues, November 2013, Parks and Rec Business, Voices of Parks & Rec | Leave a comment

Smartphones And Social Media

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The proliferation of smartphones and social media has fundamentally changed the way we interact, work, record events, and share information. We can now stay connected almost anywhere; while this is generally a positive development in communication, it can also potentially affect a parks and recreation department’s ability to control risk-management. For this reason, it’s important for risk managers in the industry to understand and address the issues associated with this technology. Direct Risks Accidents happen for a variety of reasons, … Continue reading

Posted in Columns, Issues, October 2013, Parks and Rec Business, Voices of Parks & Rec | Leave a comment

This-N-That

Word On The Web GPF @GwinnettPF Check out all the great parks in Gwinnett County download @ParksNReviews app —————————— ————————— GreenfieldsFit Greenfields Fitness @prb_mag Good article about community #fitness challenges–would love to see more of these happening! —————————— ————————— I wanted to let you know that I just read your article in PRB Week-Ender and that I enjoyed it immensely (Food, Glorious Food! Dec. 7). Although I may not be as purebred Italian as you, I do have very deep … Continue reading

Posted in Columns, Issues, May 2013, Parks and Rec Business, Voices of Parks & Rec | Leave a comment

This-N-That

Field Notes Glasspack, a direct replacement for sand in a swimming pool filter, has received both NSF 50 and NSF 61 certification by WQA. Glasspack is in stock in nearly all 50 US states since 2006. Visit www.glasspackfilter.com. As Gold Medal continues to grow, the company recently purchased a 42,000-square-foot building across the street from its current headquarters in Cincinnati, Ohio; the new building will be used for manufacturing and storage space. Jason Mulcahy was named turf and ornamental market … Continue reading

Posted in April 2013, Columns, Issues, Parks and Rec Business, Voices of Parks & Rec | Leave a comment