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Issue Archives
Category Archives: January 2013
This-N-That
Understanding Stone Finishes Fort Worth, Texas–A basic understanding that all cleaning professionals must have when cleaning and maintaining stone floors—such as marble and granite—is how the floor has been finished. This is not always an easy assessment, yet it can … Continue reading
Take Time To Teach
Over the holidays this year my son finally mastered the art of tying a necktie. I was also around 15 or 16 when my dad taught me. We Ciancutti men wear a half-Windsor drawn very tight. There’s nothing sloppier-looking than … Continue reading
Posted in A Step Ahead, Columns, Issues, January 2013, Parks and Rec Business
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Passion With A Purpose
Duane Smith has always been passionate about sports. So, when he chose to switch careers—moving from education to parks and recreation—he funneled that passion in a new direction, and the roughly 2,000 children who participate in sports programs at the … Continue reading
Field Maintenance
Editor’s Note: This column, “LBWA” (Leadership By Wandering Around), is based on the premise that, in order to find out what’s going on in the field, a parks and rec leader has to leave his or her desk and “wander … Continue reading
Posted in Columns, Issues, January 2013, LBWA, Parks and Rec Business
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Create Exceptional Customer Service
My family and I recently visited Disney World, and while I went with high expectations of experiencing magic, I did not come away with an incredible feeling of exceptional service. Don’t get me wrong–we had a great time, and we … Continue reading