Category Archives: Mar/Apr 06

Up in the Air

Like all my backyard projects, it started small. Just a few holes in the ground, some cement, a post or two and voila, a tree house. Reality was, of course, something quite different. I dug the holes, placed the poles and cemented them in. Three days later (seven earlier then recommended on the back of the bag, but you can only hold three kids off for so long) the whole Auth clan hit the backyard cutting, pounding and generally having … Continue reading

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Digital Foundation

Setting a solid foundation in order to incorporate all the essential technological bells and whistles available to the 21st Century camp. Whether or not you have the resources to purchase the highest end of the technology scale, there are steps you can take to ensure a solid network backbone that helps alleviate and soften the blow of the glitches that plague our computer-based world. It’s actually a fairly straightforward three-step process — don’t buy new technology too quickly (give it … Continue reading

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Customer Connection — The Human Touch

When talking about customer service we are definitely getting into a good news/bad news kind of situation. The bad news: Levels of customer satisfaction with service in so many industries have dropped to almost undetectable levels. Whether dealing with airlines, car dealerships, doctors, or local coffee shops, customers everywhere are reporting lower and lower levels of satisfaction with the kind of service they are receiving. The good news: Because of these lower levels of expectation, any business, including the summer … Continue reading

Posted in Camp Business, Departments, Issues, Mar/Apr 06, Technology + Marketing, Tim Diering, Writers | Leave a comment

What’s in a Name

I was 12 years old the summer of 1980. It was my fourth year at Phantom Lake YMCA Camp in Mukwonago, Wis., and for the first time I had finally moved from the younger Indian and Western units to the large screened platform tents on the side of the hill… the Mythical Unit. And I was in the tent closest to the lodge… Olympus. Just when I thought things at camp could never get any better than that, I met … Continue reading

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