Category Archives: Mar/Apr 06

Up in the Air

Posted on March 13, 2006

Like all my backyard projects, it started small. Just a few holes in the ground, some cement, a post or two and voila, a tree house. Reality was, of course, something quite different. I dug the holes, placed the poles … Continue reading →

Posted in Camp Business, Departments, Issues, Mar/Apr 06 | Leave a comment

Digital Foundation

Posted on March 13, 2006

Setting a solid foundation in order to incorporate all the essential technological bells and whistles available to the 21st Century camp. Whether or not you have the resources to purchase the highest end of the technology scale, there are steps … Continue reading →

Posted in Camp Business, Departments, Issues, Mar/Apr 06, Technology + Marketing | Leave a comment

Customer Connection — The Human Touch

Posted on March 13, 2006

When talking about customer service we are definitely getting into a good news/bad news kind of situation. The bad news: Levels of customer satisfaction with service in so many industries have dropped to almost undetectable levels. Whether dealing with airlines, … Continue reading →

Posted in Camp Business, Departments, Issues, Mar/Apr 06, Technology + Marketing, Tim Diering, Writers | Leave a comment

What’s in a Name

Posted on March 13, 2006

I was 12 years old the summer of 1980. It was my fourth year at Phantom Lake YMCA Camp in Mukwonago, Wis., and for the first time I had finally moved from the younger Indian and Western units to the … Continue reading →

Posted in Camp Business, Departments, Issues, Mar/Apr 06, Programming | Leave a comment