The Burden Of Manners

I was in the moderator’s role in a two-person business negotiation the other day and the discussion got pretty heated. Without directly quoting the parties involved, I can tell you the exchange got so testy that the room was downright uncomfortable. Then one party decided to cross the line–he made it personal. As if that violation of good taste wasn’t enough, he went on to almost mock the other party for his limited interpretation of what he thought was plain …


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3 comments on “The Burden Of Manners

  1. Dan Downey on said:

    Thanks, Ron, for your insightful story and advice. This is an article that I plan to share with my four sons, each entering into the early stages in their working lives. I know that this information will come in handy for them as they will be faced with situations at times in the workplace that silence could prove to be a powerful tool. Thank you very much.

  2. It’s very tough – manners and modesty appear to be a disadvantage in business. Also honesty & kindness…all the things your mother taught you that ought to be helpful aren’t.

  3. Dave Ochs on said:

    Well done, Ron. It’s about more than ethics, more than getting what you want. It’s about being the person you want to be. That’s a choice that has impact far beyond one argument that’s won or lost.

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