When Jim starts his workday at 6:00 a.m., he turns on his computer, and starts the SmartParks program. He scans the list of new and open work requests. He prioritizes and assigns work orders to specific crews, but the bulk of the routine work, such as the mowing and cleaning, are already in the hands of his crew chiefs. He can look at what tasks were finished yesterday, and how many open work requests each crew has. When a new …


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