In a previous article I joked about how governments love to come up with catchy acronyms to help identify and market their latest, best practice or new committee. Well, I’ve got another one for you–S.O.S.–which stands for the mundane-sounding Service Order System. But, don’t be lulled to sleep by this boring name. It’s actually an exciting component of what is often referred to as “system thinking”–a planning and decision-making process that works to break down problems and challenges into component …


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