Perfect Your Loss-Prevention Program

A serious accident or incident at your facility may haunt you for years, and may actually force you to close, due not only to bad press but also from the financial losses suffered in litigation.

An emergency-crisis plan reduces these liability exposures; it provides for a fast and organized response to the injured, and ensures accurate disbursement of positive information to the media.

While you may have a very good loss-prevention plan, accidents and incidents happen regularly, not only to employees, but also to guests. It is imperative that a loss-prevention plan also has an emergency-crisis plan. Your insurance carrier, legal team and possibly outside expert consultants should be involved in creating this component.

Create A Plan

The safety director or a designee should start by researching all emergency-service responders who service the area where the facility is located.

Arrange to meet individually or collectively with service providers at the facility to discuss their needs and procedures to respond to an emergency. Distribute site maps on utilities and pathways entrances and exits, and inform them of staffing capabilities (i.e., security, first aid and maintenance). Also, conduct a facility walk-through so they are familiar with the layout.

Determine response policies and procedures with each service provider, including:

· A direct telephone number

· Proper identification and location of the emergency site to the responder via the telephone

· The best ways to communicate the nature of the emergency

· Any other information that will help in the response.

In addition to the local fire department, law enforcement and ambulance services, include specialty service providers:

· Water rescue

· Wild animals

· Drug use or sales

· Inclement-weather disasters

· Bomb threats or other acts of terrorism

· Shootings and other forms of violence

· Gang or other radical-group activities.

Once you have completed the meetings, turn to your staff and begin formulating an internal response to emergencies. There are two separate personnel groups and activities involved in responding to an emergency. First, there are those who actually are involved in the first-response chain-of-command:

· General manager

· Safety director

· Security

· First aid

· Maintenance.

The second group involves the public-relations department and additional management personnel that do not go to the scene. For now, let’s focus on the first responders.

Internal Emergency-Response Procedures

One of the first procedures to implement is a pre-determined chain-of-command notification. If a guest first reports an emergency to an employee, that employee should contact the proper staff person to start chain-of-command notification. Unfortunately, calling 9-1-1 is not always the best and fastest way to respond to an emergency as the call is also available immediately to outside agencies, including the media.

OSHA also will respond to employee-related accidents if 9-1-1 is called. Once you establish direct response procedures with an agency, it may prefer direct contact to ensure fast and proper response.

Emergency Site Procedures

At the site of the emergency, first responders should:

1. Give attention first to anyone who is injured. (Remember: Only qualified first-aid or medical personnel should touch seriously injured people.) Interview the person to determine the nature of the injury. Be sure to collect the following information:

· His/her age

· Member(s) of his/her party

· His/her version of the incident

· Person to be notified on his/her behalf.

2. Move spectators away from the scene.

· Establish a secure perimeter, and open a pathway for service providers.

· Shut down any utilities or equipment involved, such as electrical, water and machinery.

Page 1 of 2 | Next page

Related posts:

  1. PRM — Prevention, Recognition and Management
  2. A Plan For Action
  3. From The Top Down
  4. Lifesaving And Emergency Equipment
  5. Just In Case
  • Columns
  • Departments