Measuring Success

The solution is often not the solution. At least that’s the way the park district in Naperville, Ill., has been looking at things recently. “People think that if there’s a problem and everyone walks away happy, then the problem is solved, but that couldn’t be further from the truth,” says Naperville Park District Executive Director Ken Brissa. “Something within your system allowed that problem to occur in the first place, and the only way to ensure optimum service to your …

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