Master Difficult Conversations

One of the ironies of our technologically connected world is that people have great difficulty communicating with each other face-to-face. Managers who have to approach situations with political correctness or deal with thin-skinned coworkers or subordinates sometimes find it difficult to be candid without crossing the line. It takes effort to be direct while being tactful, to be crisp without being rude. However, it is a key management skill and a critical success factor that will serve you well throughout …


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