Lost In Communication

“Hello?” “Hello? Mr. Chanchuty?” “‘See-an-Sooty’ (Ciancutti) actually, but that’s close enough.” “Yes, Mr. Chanchuty we will have a truck in your area Monday.  Do you have clothes to donate?” “Yes I do.  I’ll have them bagged and tagged on the front step on Monday.” “Our company is collecting clothes on behalf of the poor and needy in your area.” “Yes, I have clothes for you.” “Do you think you can possibly donate some clothes to our cause?” “YES!” “They will …

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3 comments on “Lost In Communication

  1. Mary Ann Schultz on said:

    I understand your point but I would also like to point out that many of these callers are persons with cognitive (and possibly hearing) disabilities, who can follow a script but cannot synthesis changes easily. We want them to be productive members of society and have meaningful occupation so I try to be more patient when I think who might be on the end of the phone line.

  2. armywife on said:

    So true! I’ve experienced the same and worse

  3. Randy on said:

    Ron: Your real-world dramatization demonstrates what a wise communications professor once told me: “In order to clearly communicate your message or that of your client, you must first seek to understand.” In the end it comes down to listening skills, which most of us are not born with, but must acquire through training and practice. I’d say your example demonstrates that the person you were trying to communicate with needs serious training.

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