Calling All Swimmers!

The summer of 2005 began like most other summers for the city of Garland’s Aquatics Division in Texas. Management hired and trained staff, ordered supplies, issued uniforms, and cleaned and readied the pools for opening day. Then officials made a radical change–for the first time in more than 50 years, the summer swim-instruction program was brought in-house. The major objective of the new program was to enable more patrons to participate by keeping costs low. This seemed to be a …

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