Warm Welcome

Try this exercise: Leave your camp, and then drive back, thinking about what you see through the eyes of someone who has never been there before. Ask staff to do the same, and then discuss your observations. Think seriously about the first impressions of guests and how to make them feel more welcome. Right or wrong, first impressions are hard to forget or dismiss. Upon entering a five-star hotel, you will find trained staff, pleasant, peaceful surroundings, careful signage and …

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