Transition Time

“Customer satisfaction is worthless. Customer loyalty is priceless.” —Jeffery Gitomer If your camp is anything like mine, you have begun some pretty familiar processes: Sorting through the lost-and-found bin — 47 socks that don’t match, hoodies, shoes, and pillows. Transitioning to fall, winter, and spring sessions. For some this change has been mastered year after year. For others, the craziness never seems to bring a proper routine. Whether you are an old pro or handling it for the first time, …

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