The Burden Of Manners

I was in the moderator’s role in a two-person business negotiation the other day and the discussion got pretty heated. Without directly quoting the parties involved, I can tell you the exchange got so testy that the room was downright uncomfortable. Then one party decided to cross the line–he made it personal. As if that violation of good taste wasn’t enough, he went on to almost mock the other party for his limited interpretation of what he thought was plain …


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