Defining Quality

This is a reprint of a Week-Ender column that originally ran in May 2011 Quality–how do you define it? What is its true definition? If you look it up in the dictionary, several entries come up that include words like “excellence” or “superiority”; but the definition that I prefer is “essential character.” For some reason, those words have power and they speak to something at the root of what quality truly is. The word “essential” means “of utmost importance or …


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