Customer Connection — The Human Touch

When talking about customer service we are definitely getting into a good news/bad news kind of situation. The bad news: Levels of customer satisfaction with service in so many industries have dropped to almost undetectable levels. Whether dealing with airlines, car dealerships, doctors, or local coffee shops, customers everywhere are reporting lower and lower levels of satisfaction with the kind of service they are receiving. The good news: Because of these lower levels of expectation, any business, including the summer …


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