Adding to its list of non-hospitality industry partners, UniFocus announces that Camp Eagle, a Christian Adventure Youth Camp located in Rocksprings, Texas, has selected UniFocus’ GUESTScope™ guest satisfaction survey solution to gain feedback from camp attendees and their parents and sponsors.
The feedback system shows users where they are doing well in their business and provides them with the opportunity to use training methods and procedures from those areas to correct any other service issues. Real-time alerts are received by key staff members after a guest has submitted a survey, providing immediate access to the information needed to make faster and more effective service recovery efforts.
UniFocus’ guest response system provides camp leadership with an overview of how well the staff is resolving problems and how quickly the resolution is taking place. The solution’s user-friendly dashboard provides a high-level overview and key metrics so users can get a sense of the overall picture of satisfaction at the camp.