“It’s the Story, Stupid”

The real place where we disappoint parents is when the campers are picked up. Mom is hoping to have a camper bubbling over with stories of new friends and adventure. At most camps we give her a camper who’s tired out from so much fun, and ready to collapse in the back seat. Kids can be terrible marketers when we don’t prepare them. It’s not their fault, it’s ours. We’re the professionals after all, and we should be able to get this right. Mom and dad deserve it, the camper deserves memories that last, and most of all our camp depends on us increasing our return rate. Here are some examples:

Artifacts from the Expedition

It’s always easier to tell a story with a prop. Remember show and tell? Kids need to go home with artifacts of their adventure. I’m crushed each winter when I visit camp craft lodges and see they’re still full of the kids projects from the previous summer. Think of all the mothers who didn’t have the joy of a gift from their child, and didn’t get to hear the stories of how it was created and the new friends made in the process. How many of you still have a craft project you made at camp as a kid and every time you find it in your drawer it brings back memories of the people and the place? You can’t expect it to happen by accident. Put planning into appropriate crafts for kids of specific ages, and especially into the friendship building that happens when they are created.

Photos have become the most inexpensive way to start conversations between parents and campers. You can e-mail a digital photo to stores like Walgreens or Wal-Mart and have them ready an hour later for 18 cents each. You can even add your camp name and web address, so when they hang on the refrigerator they’re ready to sell for months to come. Photos of a camper’s cabin group, handed out just as they go home, spark stories about each of the campers and counselors.

Souvenirs of special events remind kids to tell those stories, and act as memory aids to embellish the details. A piece of plastic junk may not be the best memento, but something that was found, created, camp-like, or earned will have special meaning for decades. “Look what I won!” is the start to a wonderful story.

If you have kids build things at camp, they’ll learn new skills, make new friends, create valued memories, and have not only a story but a place to share with their parents. “Come see what we built!” It may look like a pile of sticks to you, but a fort that took days to build is filled with all the imaginary adventures that took place there, and parents will see it in their kids eyes as they explain every detail of how “I did this part over here!”

Other great projects include a miniature golf course (that gets rebuilt every week), carnival booths, camp furniture, and even whole cabins for older campers.

Cooking is a great story to take home. A hobo dinner cooked in foil on a campfire seems like magic to kids. I hear stories from parents all the time who say, “We had to stop at the grocery store on the way home to get the supplies so he could cook it for us tonight!” Imagine how much more likely that would be to happen if you gave every camper a copy of the recipe (so they’re success rate might be higher!) and coaxed parents ahead of time to ask, “What did you cook on your campout?”

Year-Round Marketing

The results of all this plays out as campers retell their stories during the year. Mom knows they’ve never been to a place that’s had such a positive impact on them, so she’s eager to have them return. And just as important, she now has stories to tell her friends and co-workers about her child’s adventures. You’ve given her a gift more valuable than gold (or even a new pair of shoes)… you’ve helped her have a reason to connect positively with others. We connect to each other with our stories.

Getting the idea? No doubt some of your staff have recently studied the art of the story in college. Ask them to put together a presentation during staff training on The Hero’s Journey (the classic mythical structure popularized by the works of writer Joseph Campbell) and how it applies to oral traditions, and even movie making. Plan your summer like it was a series of rich adventures, and there will be stories for campers to tell. And you’ll attract more campers for next summer than all the marketing dollars you’ve ever spent.

Gary Forster is the camping specialist for the YMCA of the USA, working with the YMCA’s 265 resident camps and 2,000 day camps. He can be reached at gary.forster@ymca.net

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