Category Archives: January 2013

This-N-That

Understanding Stone Finishes Fort Worth, Texas–A basic understanding that all cleaning professionals must have when cleaning and maintaining stone floors—such as marble and granite—is how the floor has been finished. This is not always an easy assessment, yet it can make a significant difference in how the floor is cared for. Using the wrong chemicals or performing unacceptable floor-care tasks on stone floors can have serious implications. So, how do you know how a stone floor has been finished? There … Continue reading

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Take Time To Teach

Father and son, a few years back!

Over the holidays this year my son finally mastered the art of tying a necktie. I was also around 15 or 16 when my dad taught me. We Ciancutti men wear a half-Windsor drawn very tight. There’s nothing sloppier-looking than a big, loose top knot parked under a man’s chin; it makes him look like he’s wearing an ascot. Sammy nailed it on the third try before we headed off to a formal dinner. It’s been easier coaxing him into … Continue reading

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Passion With A Purpose

Duane Smith. Photo Courtesy of NAYS

Duane Smith has always been passionate about sports. So, when he chose to switch careers—moving from education to parks and recreation—he funneled that passion in a new direction, and the roughly 2,000 children who participate in sports programs at the Mokena Community Park District in Illinois have been reaping the benefits. “When I decided to change careers, I began to see the recreational side of things and how beneficial its components were to social development; in essence, I began to … Continue reading

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Field Maintenance

Looks like this infield needs some tender loving care!

Editor’s Note: This column, “LBWA” (Leadership By Wandering Around), is based on the premise that, in order to find out what’s going on in the field, a parks and rec leader has to leave his or her desk and “wander around” the area of operations, talk to people, ask questions, and kick around ideas with the individuals in the thick of delivering services to the public. So the author will bring up issues and ask the leaders among the readership … Continue reading

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Create Exceptional Customer Service

We can all learn lessons about loyalty from our dogs! Photo Courtesy of Craig Dishman

My family and I recently visited Disney World, and while I went with high expectations of experiencing magic, I did not come away with an incredible feeling of exceptional service. Don’t get me wrong–we had a great time, and we will go back, but I did not leave “wowed.” Instead, I left thinking that my staff members and I can do a better job and focus on exceptional customer service. Throughout my life, there have been three important figures that … Continue reading

Posted in Columns, Issues, January 2013, Parks and Rec Business, Voices of Parks & Rec | 2 Comments